MotorAide makes it easy to file a car repair claim and authorize a car repair. 

   Call 1-877-687-2433. 

For emergency Roadside Assistance, anytime, anywhere in the U.S. or Canada:

   Call 1-800-913-6145.

The Car Repair Claim Experience from MotorAide- See how easy it can be:

Please take a minute to review the MotorAide claim instructions. 

Agreement Holder's Guide to Filing a MotorAide Claim

1.    Prevent Further Damage. Take immediate action to prevent further damage. This AGREEMENT will not cover the damage caused by not securing a timely repair of the failed component.

2.    Take VEHICLE to an Approved Licensed CAR REPAIR FACILITY. In the event of BREAKDOWN, take the VEHICLE to an approved licensed CAR REPAIR FACILITY and provide the CAR REPAIR FACILITY with a copy of this AGREEMENT and/or the Agreement Number. YOU should contact the ADMINISTRATOR for approval.

3.    Obtain Prior Authorization from the ADMINISTRATOR. Prior to any repair being made, instruct the CAR REPAIR FACILITY to contact the ADMINISTRATOR to obtain authorization for the CLAIM and a Claim Authorization Number. It is YOUR responsibility to ensure that authorization has been obtained for any covered repair prior to the work being performed. Failure to obtain proper authorization may result in a denial of benefits. The amount authorized by the ADMINISTRATOR is the maximum that will be paid for the repairs covered under the terms of this AGREEMENT. Any additional repair costs must receive prior approval. For authorization, please call the ADMINISTRATOR’S claims number 1.877.MTR.AIDE (687-2433).

4.    Review Coverage. After the ADMINISTRATOR has been contacted, review with the CAR REPAIR FACILITY what will be covered by this AGREEMENT and what portions of the repair (if any) will not be covered.

5.    Tear-Down and/or Inspection of the VEHICLE. In some cases, YOU may need to authorize the CAR REPAIR FACILITY to   inspect and/or teardown the VEHICLE in order to diagnose the failure and the cost of the repair. In such event, the ADMINISTRATOR should be provided with a copy of a signed authorization. YOU will be responsible for these charges if the failure is not covered under this AGREEMENT. WE reserve the right to require an inspection of the VEHICLE prior to any repair being performed.

6.    Authorize Repair. Authorize the CAR REPAIR FACILITY to complete the repairs and provide the ADMINISTRATOR with a copy of a signed authorization.

7.    Review Repair. Review the work performed on the VEHICLE with the CAR REPAIR FACILITY when the VEHICLE is picked up.

8.    Pay DEDUCTIBLE and Costs for Non-Covered Repairs. WE will reimburse the CAR REPAIR FACILITY or YOU for the cost of the work performed on the VEHICLE that is covered by this AGREEMENT for the previously authorized amount, less the DEDUCTIBLE (if any). YOU must pay for any repair or service that is not covered by this AGREEMENT. If necessary, WE will pay the CAR REPAIR FACILITY by charge card on YOUR behalf for a covered repair. In some cases, it may be necessary for YOU to pay the repair bill in full. In such event, WE will reimburse YOU for the authorized cost of the repair, less any applicable DEDUCTIBLE.

9.    Submit Repair Orders for Payment. Once authorization is obtained and the repair is completed, all repair orders and documentation must be submitted to the ADMINISTRATOR, at the address shown below, within sixty (60) days from the date the covered repair was completed to be eligible for payment. The documentation should include the following: current odometer mileage; agreement number; complaint, cause of failure and corrective action; cost of the repair; the last eight (8) digits of the Vehicle Identification Number; and your phone number.

10.    Emergency Repairs. If an emergency occurs which requires a BREAKDOWN repair to be made at a time when the ADMINISTRATOR’S office is closed and prior authorization for the repair cannot be obtained, YOU should follow the claims procedures above and contact the ADMINISTRATOR for claims instructions during normal business hours immediately following the emergency repair.

1.    Authorization from the ADMINISTRATOR. Prior authorization from the ADMINISTRATOR is not required for a CLAIM made for any of the Additional Benefits listed in the Schedule of Coverage’s, except a CLAIM for Substitute Transportation. For authorization, please call the ADMINISTRATOR’S claims number 1.877.687.2433.

2.    Submit Paid Receipts to the ADMINISTRATOR. A paid receipt from a licensed service provider, stating the type of service and the date provided, must be submitted along with YOUR Agreement Number and the odometer mileage of the VEHICLE on the date the service was provided, to the ADMINISTRATOR, at the address shown below, within sixty (60) days from the date of the covered service or repair to be eligible for payment.
ADMINISTRATOR:

1.    Prior Authorization
        Prior authorization is required for a CLAIM made for any of the 24-Hour Roadside Assistance Benefits listed in the Schedule of Coverage’s. Please call  [Quest Roadside Services] at the 24-hour toll free number [1.800.913.6145] to obtain authorization and an Authorization Number. Please have the following items ready when the call is placed:

        (a) AGREEMENT Number;
        (b) VEHICLE license plate number;
        (c) Location of VEHICLE;
        (d) Phone number calling from;
        (e) Brief description of the problem; and
        (f) Current odometer mileage.

 2.    Pay Costs That Exceed the Available Benefit

        YOU must sign a vendor invoice and pay any costs that exceed the amount of the Roadside Assistance Benefits at the time service is rendered.

 3.    Submit Paid Receipts
        In certain cases, YOU may be authorized to arrange for a service provider to perform the roadside service. In such case, YOU must pay the service provider, in full; at the time service is rendered. To obtain reimbursement, YOU must submit the following items to [Nation Motor Club], at the address shown below, within sixty (60) days from the date of the service to be eligible for payment:

        (a) AGREEMENT Number;
        (b) Valid receipt from the service provider;
        (c) Authorization Number;
        (d) Valid VEHICLE identification number; and
        (e) Odometer mileage on the date service was provided.